Helpful Resources
Fonterra’s Responsible Procurement
Fonterra Sustainability Code of Practice
Terms & Conditions
Food Safety and Quality System
Contractor Safety Management Help
Vendor Risk Management
Fonterra is proud of its strong relationships with organisations who supply us with valuable products and services to help us achieve our strategic goals. It’s a great example of our purpose ‘tatou tatou - good together’ in action.
Globally we engage with over 10,000 vendors, and we are reliant on them to deliver our objectives.
In 2022 we designed a vendor vetting and engagement framework, enabled by an online portal, to help us better understand and manage the risks associated with our vendors.
The new framework, supported by the online portal and a robust business process, allows us to assess and manage our vendors in a more efficient and consistent way, both during initial selection and on a proactive ongoing basis.
For our vendors, the goal is to provide them with easy-to-use systems that supports a transparent assessment with clear requirements and good management processes throughout the entire engagement lifecycle. For our employees, it allows us to comprehensively cover the broad range of topics that need to be considered and focus on the most relevant and highest risk topics for each given vendor.
The topics covered include regulatory compliance, food safety and quality, health and safety, cyber security, environmental performance and working conditions.
Our Third-Party Risk Management framework will be used with all new vendors in New Zealand, and gradually over the next three years, we aim to expand coverage globally.
Vendor Risk Management Process
Maintaining strong relationships with our vendors is important to us, as is fulfilling our promises to customers and meeting the requirements of regulatory bodies. A good understanding of your business helps us to:
1. Assess the entity risks of our vendors or third-parties
2. Improve our management of vendor-related risk, and
3. Act to reduce Fonterra's risk accordingly.
Our vendor registration process is designed to help you share information with us about your organisation through an online vendor portal.
User Guides
Access a range of user guides that provide support for registering and using SAP Ariba and participating in Fonterra Sourcing Events.
SAP Business Network FAQ's
Fonterra is implementing the SAP Business Network which will help us streamline and digitalise our end-to-end procurement processes, while enabling us to collaborate more effectively with our vendors. The information outlined below provides answers to some commonly asked questions.
Do I have to create an SAP Business Network to be able to transact with Fonterra?
- Yes. As a prerequisite for participation in Fonterra Sourcing Events, all vendors will need to have an SAP Business Network account and be a registered user.
- All selected vendors will need to have, at a minimum, a free standard account to transact electronically with Fonterra.
How much does it cost to get create an account?
Vendors incur no costs to create a new SAP Business Network Standard Account and participate in any Fonterra sourcing event.
You may incur account usage fees if you set up an SAP Business Network Enterprise Account. For full list of functionalities and additional info, please visit the SAP Business Network accounts and pricing page.
How do I register?
You will need to set up an SAP Business Network account or link your existing account to Fonterra. You can refer to our User Guides for step-by-step instructions.
SAP Business Network Frequently Asked Questions
This guide provides answers to many frequently asked questions about the Ariba Network, what’s required to set up accounts, how vendors can manage multiple accounts, as well as key contacts.
SAP Business Network FAQs
SAP Ariba Account User Frequently Asked Questions
This guide provides some questions and answers and basic trouble shooting for things like creating an account, login and password resets, login errors messages, updating your email addresses and usernames, as well as how to find your SAP Business Network ID Number (ANID).
SAP Ariba Account User FAQs
As the administrator of your organisation’s SAP Ariba Network account, you play an important part in keeping your company’s account running smoothly.
Your responsibilities include:
- Handling account configuration and management
- Serving as the primary point of contact for users with questions or problems
- Creating/modifying roles and users for their account
- Resetting a User’s Password
- Editing Customer Assignments
- Transferring the account administration
- Role account configuration
The administrator role is automatically linked to the username and login entered during account setup and registration. If necessary, however, you can reassign the role to another person at a later stage.
A user is created by the administrator and has exactly one role, which corresponds to the user’s real job responsibilities. Each user is responsible for updating his or her personal user information.
See the Ariba® Network for Suppliers Administrator Quick-Start Guide for detailed information on the following topics:
- Accessing and changing former administrator's account
- Transfer the account administration role
- Reassigning admin account to a co-worker
- Update your account information.
Sourcing Event Frequently Asked Questions
For step-by-step instructions on how to participate in a RFI or RFX Event, or sign documents using DocuSign please refer to the detailed User Guides listed above.
This guide provides some questions and answers and basic trouble shooting around participating in Fonterra Sourcing Events.
Sourcing Event FAQs