Fonterra will never randomly send you an email requesting you to pay funds into a different bank account. Don’t reply to the email and avoid clicking on any links or attachments.
Instead, if you believe you have received a fraudulent email impersonating a member of the Fonterra team, please forward the suspicious email to our Cybersecurity team at CyberFraud@fonterra.com.
Cyber fraud attempts often involve a scammer contacting your organisation impersonating a representative of Fonterra. Scammers often use email addresses that appear similar to a known email address – so it can be difficult at first glance to see that it’s a scam.
Here are a few common signs of fraudulent communications:
If you believe your organisation’s business or financial information has been compromised from a cyber fraud attack impersonating a Fonterra representative, please contact Fonterra’s Cybersecurity team at CyberFraud@fonterra.com. This advice applies to all vendors and customers who receive suspicious emails, phone calls or text messages.
In addition to reporting suspicious contact to our Cyber Fraud email address, do not share any information with the suspected scammer and cease contact with them immediately.