Recognising suspicious messaging.
Attempts at cyber fraud often involve a scammer contacting your organisation impersonating a representative of Fonterra. Scammers often use email addresses that appear similar to a known email address – so it can be difficult at first glance to see that it’s a scam.
Here are a few common signs of fraudulent communications:
- You are asked to provide confidential information, such as banking details, from a contact address you don’t recognise.
- You receive an unexpected email, letter or phone call from someone claiming to be a Fonterra employee or contractor asking for an urgent payment or a bank account change to be made.
- Your organisation is asked to send money through untraceable agencies, or for secrecy to be maintained.
- You receive an inquiry directly from one of Fonterra’s senior leaders, such as the CEO or CFO.
- The inquiry you receive doesn’t quite make sense.
If you believe your organisation’s business or financial information has been compromised from a cyber-fraud attack impersonating a Fonterra representative, please contact Fonterra's security team.