What would you like to know?
For more information, select a subject below.
Find answers with our FAQs.
What does Fonterra do in communities?
We have a number of partnerships and community programmes. To learn more about the causes we support in New Zealand, visit our Community page here.
I am part of a community group currently fundraising. Is Fonterra able to support in any way?
We’ve loved supporting Kiwi’s over the years through our Doing Good Fund. The fund is open to registered charities, kura (schools) and iwi to apply for funding or dairy product. Click here to learn more and apply.
I've applied for support from Fonterra. How long until I hear back on whether our application has been successful?
We have ten Doing Good Teams based across Aotearoa New Zealand made up of passionate Fonterra employees who understand local needs, ensuring the chosen projects serve the community. Our committees review applications monthly to determine if your project or initiative fits our funding guidelines.
Who does Fonterra partner with?
To learn more about our work in communities and partnerships, visit Caring for Communities.
How can I become a Farmer Shareholder?
For more information on becoming a Farmer Shareholder, please visit our page here.
I would like to know more information on the Fonterra Shareholders’ Fund.
For more information on the Fonterra Shareholders’ Fund and how it provides investors an opportunity to invest in the performance of Fonterra Co-operative Group, please visit our page here.
I would like to know more information on the Farmgate Milk Price.
For more information on the Farmgate Milk Price, please visit our page here.
What investor services do you currently provide?
For more information and resources for farmer shareholders and other investors, please visit our page here.
How can I join the investor relations mailing list?
To join the investor relations mailing list for market announcements and the Global Dairy Updates, please email us at investor.relations@fonterra.com.
I’d like to provide feedback on a Tanker. How can I do so?
To provide feedback on our tankers, please email MilkSupply.ServiceCentre@fonterra.com. Ensure to specify which region your feedback regards.
I have a media request and I'd like to get in contact with the appropriate team.
Please specify which country you are in and we will put you in touch with someone from your region following your form submission.
Our 24-hour media line phone is: +64 21 507 072
Where can I source Fonterra’s multimedia assets?
To view and download our available multimedia assets, please visit this page here.
Where can I source media factsheets about Fonterra?
To view and download our available media fact sheets, please visit this page here.
Where can I source Fonterra images for media use?
To view and download our available media image assets, please visit this page here.
I would like to purchase Fonterra NZMP Ingredients. How can I do so?
For ingredients and dairy solutions, please fill out the contact us form here.
I would like to purchase Anchor Food Professionals foodservice products. How can I do so?
If you’re interested in our foodservice products, please visit our contact page here.
Alternatively, you can email talktous@fonterra.com.
I have a complaint about one of your products.
To make an enquiry on one of our products, please get in contact with the appropriate brand listed on the Fonterra Brands website.
For Anchor product enquiries, get in touch here.
For Mainland product enquiries, get in touch here.
For Kāpiti product enquiries, get in touch here.
For Anmum product enquiries, get in touch here.
For Primo product enquiries, get in touch here.
For Mammoth product enquiries, get in touch here.
For Fresh’n Fruity product enquiries, get in touch here.
For De Winkle product enquiries, get in touch here.
For Perfect Italiano product enquiries, get in touch here.
Alternatively, you can email us at talktous@fonterra.com
I want to know more about the Fonterra brands.
To learn more about our brands, please visit our page here.
How can I become a Fonterra vendor?
If you are interested in becoming a Fonterra vendor, please complete the following:
- Set up a basic SAP Ariba Business Network Account and Profile here.
- Loading a profile means you will be findable on the Network and we may choose to invite you for specific sourcing event in the future.
What is Fonterra’s recruitment process?
For more information on our recruitment process, please visit the extended career FAQs here.
How long will it take before I hear from the Recruitment Team regarding my application?
You will receive an email straight away from us acknowledging your application. After this, someone from our recruitment team will be in touch by either phone or email as soon as they can.
Do you offer any graduate positions?
We offer both graduate and summer internship programmes targeted to multiple study areas. For more information on our graduate and summer internship programmes, please check out our page here.
To receive updates on when applications for our graduate programme open, follow our Early Careers Facebook and Instagram pages.
You can also register to receive relevant job alerts by joining our talent community here.
I am currently researching Fonterra for study purposes and require more information on the Co-operative.
For all study and research enquiries, please check out our page here.
We also have multiple resources which prove helpful in answering questions related to your studies, including our Annual Results and Media Factsheets.
To download our 2024 Annual Review, click here.
To download our Employee Stats factsheet, click here.
To download our Manufacturing Operations factsheet, click here.
To download our Fonterra Milk Pools factsheet, click here.
To download our Living Water factsheet, click here.
To download our Fonterra Market factsheet, click here.
What initiatives is Fonterra currently taking towards sustainability?
To find more on our approach towards sustainability, please visit our page here.
Where do I report concerns on Fonterra?
Where do I report concerns on human rights, ethics, environmental or any other?
In order to report ethical business concerns, please refer to the “The Way We Work (Code of Business Conduct)” handbook for details. You can find them here.