Giving a score of:
9-10 indicates you are a promoter or you would recommend the service provided
7-8 indicates whilst you may be satisfied with the service, you would neither recommend or not recommend it
1-6 indicates that you feel negatively or would not recommend the service provided.
To calculate the NPS, the percentage of those in the 1-6 group is subtracted from the percentage of those in the 9-10 group. The overall score is then calculated to gauge overall satisfaction.
To gather this feedback, we will survey hiring managers and candidates monthly via an invitation sent by email. The email will come from our third-party technology partner, ConfirmIt who distribute the survey on our behalf.