Our response to the global COVID-19 outbreak is being managed through our robust incident response processes.

As this is a moving situation and restrictions could change, we have a dedicated COVID-19 response team, who are constantly keeping across any updates to make sure our people are kept informed. 

We have continued to take a cautious approach since New Zealand came out of the first lockdown by maintaining temperature testing at our offices and manufacturing sites and by having a good supply of PPE on hand.    

As part of the food supply chain, Fonterra is considered an essential service. At this stage our operations and logistics are largely operating as normal. We are still collecting milk from our farmers and producing and distributing our dairy products.

Our essential workers based at our manufacturing sites in Greater Auckland are continuing to head into the workplace, but when the Government announced Auckland was to move to Alert Level 3, we reinstated tight restrictions to keep those employees and their families safe.  Our Fanshawe St office is closed, with employees working from home.

We take our responsibility as an essential business providing dairy nutrition during this challenging time seriously. We are taking precautions to ensure the health and wellbeing of our people, and the community during this time.

Kia kaha and stay safe – tātou tātou

For any enquiries please follow the guidance below.

Fonterra farmers

As Fonterra is considered an essential service, our farmers will continue as usual and we will keep collecting their milk.

Customers

Existing customers, please contact your Account Manager for any questions you may have.

If you haven’t previously purchased product from Fonterra but would like to do so, please use the following links to get in touch with our Sales teams:

Customers

For dairy ingredients and solutions please contact NZMP

Customers

For foodservice please contact Anchor Food Professionals

Vendors

Please contact vendor.submissions@fonterra.com.

Visits to any Fonterra site or office are currently restricted. If you need to access a site, please contact the site directly.

Frequently asked questions

 

Is Fonterra still operating?

Yes. We have received advice from the Government that Fonterra is considered an essential service. As part of the food supply chain, the collection of Fonterra farmers’ milk and our operations will be prioritised.

Our essential workers based at our manufacturing sites in Greater Auckland are continuing to head into the workplace, but when the Government announced Auckland was to move to Alert Level 3, we reinstated tight restrictions to keep those employees and their families safe. ;Our Fanshawe St office is closed, with employees working from home.

Fonterra employees outside Greater Auckland, including tanker drivers, manufacturing, retail, on-farm and distribution centre employees, are to keep working but follow the very strict guidance from the government to protect themselves and the community from COVID-19.

Can I still visit a Fonterra site or office?

No, visits to any Fonterra site or office are currently restricted. If you are a vendor, please contact the site directly.

What are you doing to keep your employees safe?

The health and safety of our people is essential. We have put in place a number of precautions to keep our employees safe, which include social distancing and utilising technology to carry out meetings or conversations that would usually happen face-to-face.

Specific sites have put in place more targeted guidance around their requirements, which may include alternative working arrangements to ensure that the chances of transmission of COVID-19 is minimised. This includes additional site access restrictions, restrictions on how people get to site, and changes to shift arrangements. Masks, gloves and glasses are to be worn if two metre distancing cannot be observed.  

All sites have sanitisation stations, an increased cleaning regime and additional security in place.