Helpful resources and FAQs

Yes.  As a prerequisite for participation in Fonterra Sourcing Events, all vendors will need to have an SAP Business Network account and be a registered user. All selected vendors will need to have, at a minimum, a free standard account to transact electronically with Fonterra.

Vendors incur no costs to create a new SAP Business Network Standard Account and participate in any Fonterra sourcing event.

You may incur account usage fees if you set up an SAP Business Network Enterprise Account. For full list of functionalities and additional info, please visit the SAP Business Network accounts and pricing page.

You will need to set up an SAP Business Network account or link your existing account to Fonterra. You can refer to our User Guides for step-by-step instructions.

Yes. This is the preferred method for transacting with Fonterra in the future.

Guidance to administer your SAP Business Network, such as performing account configurations and creating additional user accesses to the account can be found on the SAP Business Network Supplier Learning Portal under 'create and configure your supplier account'.

Guidance to administer your SAP Business Network, such as performing account configurations and creating additional user accesses to the account can be found on the SAP Business Network Supplier Learning Portal under 'create and configure your supplier account'.

This guide provides some questions and answers and basic trouble shooting for things like creating an account, login and password resets, login errors messages, updating your email addresses and usernames, as well as how to find your SAP Business Network ID number (ANID). 

As the administrator of your organisation’s SAP Ariba Network account, you play an important part in keeping your company’s account running smoothly.

Your responsibilities include:

• Handling account configuration and management
• Serving as the primary point of contact for users with questions or problems
• Creating/modifying roles and users for their account
• Resetting a User’s Password
• Editing Customer Assignments
• Transferring the account administration
• Role account configuration

The administrator role is automatically linked to the username and login entered during account setup and registration. If necessary, however, you can reassign the role to another person at a later stage.

A user is created by the administrator and has exactly one role, which corresponds to the user’s real job responsibilities. Each user is responsible for updating his or her personal user information.

See the Ariba® Network for Suppliers Administrator Quick-Start Guide for detailed information on the following topics:

• Accessing and changing former administrator's account
• Transfer the account administration role
• Reassigning admin account to a co-worker
• Update your account information.

Check your Workbench search filters. You might need to expand your creation date filter to view older purchase orders. For guidance on how to customise your Workbench, click here.

Yes. We recommend you attach a PDF to help support the process & speed up approval.

Although not mandatory, you can choose to provide order confirmations or ship notices.  

Note:  

• The order confirmation is the only way to manage price discrepancies. 
• If the price is incorrect, update the price in the order confirmation. 
• A change order must be processed by Fonterra to accept the adjustment(s).

Fonterra will continue to use their current method of communication with our vendors. There is currently no expectation that the vendor uses the SAP portal for communication. For price variances, these can be managed via the order confirmations. 

In this scenario you would have two options:  

1. It is recommended to create a login for every user who will be transacting on the network. You can also create one per department. 
2. Only those employees who need to take action on Purchase Orders received need to create logins. Note that you can as many users as required on your account. 

When you begin transacting with us across the SAP Business Network it is likely that we have existing purchase orders open that we will continue to process via historic channels until the original terms of each purchase order has been complete. ​

What this means for remittance is you will receive two advices and payments; one for invoices received via historic channels and another for invoices received via the SAP Business Network. The remittance advice emailed from the network (AribaNetworkAdmin@ariba.com) will include a link to your SAP Business account to view the advice and payment details.

We are committed to paying our vendors to the agreed payment terms, which is when vendors should expect payment. The reason that the pay date differs from your agreed payment terms (i.e., 20th day of the month, one month following the invoice date) is due to previous customisations in our SAP system. We are currently working on a solution which will be implemented in the near future. In the interim, the pay date will always be overestimated and provided the invoice meets all required criteria will be paid to the agreed payment terms.