If you receive an email that appears to be sent from someone at Fonterra notifying you that we have changed our bank details, or requesting alternative bank account details from you, it is very likely to be from a fraudster. Do not reply to the email. Do not click on any links or attachments that may be included in the email. Instead, contact Fonterra’s security team.
Attempts at cyber fraud often involve a scammer contacting your organisation impersonating a representative of Fonterra. Scammers often use email addresses that appear similar to a known email address – so it can be difficult at first glance to see that it’s a scam.
Here are a few common signs of fraudulent communications:
If you believe your organisation’s business or financial information has been compromised from a cyber-fraud attack impersonating a Fonterra representative, please contact Fonterra's security team.
Note: All emails from an official representative or contractor of Fonterra Co-operative Group Limited will end with the domain @Fonterra.com, with no variations. Always double-check this when replying to emails from Fonterra representatives.