Food Safety and Quality

Safe Food.  Safe People.
World-Class Quality – It’s Our Promise.
At Fonterra, food safety and quality is everyone’s responsibility, from our farms all the way to our customers and consumers around the world.

Why? Because we make food that families and friends eat every day.  And we make a promise to every one of them that they can trust the food we make. 

At the heart of that promise is our global Food Safety and Quality system.  It ensures that wherever we are located in the world, we have a consistent risk-based framework that sets out clear expectations for our people to follow.

And we communicate these expectations to our third party suppliers, which partner with us to make safe, high quality food. 

Our purpose is to be the world’s most trusted source of dairy nutrition by achieving uncompromising standards of Food Safety and Quality.

This commitment extends through every step of our supply chain – from our farming families right through to consumers’ homes in more than 100 countries.

Wherever we’re located in the world, we have a clear, consistent system to ensure we deliver the highest quality products and services. We leave nothing to chance.

Fonterra understands how important it is to our customers, consumers and regulators that we can trace product quickly and accurately if needed.

We continue to invest in purpose-built technology that allows us to electronically trace our product – out to the customer, and back through our supply chain to the ingredients and to the farm gate. 

This allows us to pinpoint where our product is at any time and make informed decisions to keep our customers and consumers safe. 

A sample is taken from every collection of milk and is tested by an independent provider, Dairy Technical Services, while the Australian Milk Residue Analysis (AMRA) Survey carries out random raw milk monitoring.

In fact, we undertake more than 1.5 million quality tests every year and continue to find innovative ways to further enhance our world-class systems.

Before our food is exported, we also carry out a range of quality assessments specific to the destination country.

Our shipping containers are cleaned, inspected and tested before being packed and security sealed to ensure our products remain safe on their journey.

Fonterra’s Food Safety and Quality system is designed to ensure safety and quality at every stage, from farm to consumer.

Our commitments to food safety and quality include:

  • Food Safety: Produce and supply safe, quality foods.
  • Consumer Health: Produce and supply nutritious dairy products.
  • Consumer Satisfaction: Aim to consistently satisfy and surpass customer and consumer expectations.

Achieving benchmark standards


Our Food Safety and Quality System is subject to regular scrutiny through third-party audits by regulators, key account customers, and certification bodies, as well as our own internal audit programme. 

All of our global manufacturing facilities are independently certified to a leading food safety management system (e.g. FSSC 22000, BRC).