Working at Fonterra Vietnam

At Fonterra, you have the opportunity to make a difference to millions of lives. We provide nutrition to over a billion people in more than 100 markets, and this would not be possible without our people.

In Vietnam, we work to deliver dairy for life to make a difference in the lives of millions of Vietnamese. Owned by farmers, we adopt a co-operative spirit in everything we do.

There’s more to milk than meets the eye and Fonterra offers talented people a world of career options – from research to marketing and sales. We also offer opportunities for growth and international exposure.

As the world’s leading dairy exporter and milk processor, Fonterra employs 22,000 people worldwide. A vast network of offices and sites provides diverse career opportunities – including right here in Vietnam.

We have a variety of corporate roles supporting our consumer brands, ingredients and foodservice business based in central Ho Chi Minh City.

Across Asia, more than 90 per cent of our management is home-grown talent. Our people are our greatest asset, and once you’re on-board we want you to be the best – so we train you to lead in your field.

Start of See Fonterra’s latest vacancies Accordion Item
See Fonterra’s latest vacancies

Logistics Executive

Role Purpose

Business Unit Description:

Business Unit description: Fonterra Brand Vietnam - To be the most trusted source of dairy in the world 

Team fit : Logistics – Supply Chain

Role Purpose & Responsibility:

  • Management of the Logistics and Distribution Process to support an effective and integrated supply chain. Ensure consistent quality and efficiency of the flow of goods, warehousing and distribution to customers while optimising supply chain costs
  • Ensure efficient quality assurance throughout the supply chain operation from warehousing to transportation, distribution and on-shelf quality    

Role accountabilities


  • Manage 3PL (third party logistics providers) warehouses performance and service quality by establishing and measuring specific supply chain-based performance metric and reports.
  • Management of the quality, quantity, cost and efficiency of the products movement and storage.
  • Organize all warehousing services including labelling, packing, handling…to meet standard and business requirement.
  • Create and maintain procedures for logistics activities to ensure smooth operation in supply chain.
  • Set up and maintain an effective warehouse management system to ensure traceability of products from inbound to outbound, accuracy of inventory movement and reports.
  • Identifies and executes cost saving opportunities and continuous improvement opportunities
  • Manage, plan and implement all related projects.


  • Manage the coordination and controlling of the order cycle to ensure that orders are satisfied correctly in the most cost-efficient way.
  • Developing and confirming optimal transportation modes, routing, and delivery frequency to ensure achievement of cost, productivity, accuracy, and timeliness objectives.
  • Analyse problems concerning transportation, logistics systems, or customer service issues and producing solutions to improve quality of logistics activities.
  • Lead the supply chain contribution to the business operation processes.
  • Ensure objectives are met, developed and track improvement action plans.

Quality Assurance:

  • Monitor, investigate, analyse product quality complaints by collaborating with suppliers and Regional Quality Assurance management for effective corrective and preventive actions.
  • Conduct audits for all 3PL warehouses to comply with Regional approved supplier programme.
  • Implement health and safety standards and procedures in supply chain operation.
  • Conduct audits at distributors’ warehouse and play a key role in supporting distributors to standardize warehousing and distribution.
  • Conduct quality assessment to monitor product on-shelf quality and implement improvement action plans with sales team.

To apply for this role, please contact Phuc Nguyen from Fonterra Vietnam at


Sales Supervisor – HCM Greater

Role Purpose

Business Unit description: Fonterra Brand Vietnam - To be the most trusted source of dairy in the world 

Team fit : General Trade - Sales – Consumer Goods 

Role purpose and responsibility:

  • Achieve company sales targets, plans and objectives while developing a professional business relationship with each customer in a designated territory.
  • Achieve desired merchandising & displays standards
  • Improve DSR’s capabilities through in field training    

Role accountabilities

1.     Sales volume and value

  • Plan DSR targets Sales and Distribution targets
  • Achieve Sales, Distribution targets as planned

2.     Merchandising and displays at assigned parts of the trade

  • Plan merchandising activity
  • Prominent  displays
  • Effective usage of POSM
  • Effect all merchandising activities as per promotional plan

3.     Operational standards

  • Manage route/journey in line with Fonterra Brands Vietnam norms.
  • Minimum No of accounts per DSR
  • Minimum no of accounts per day
  • Minimum productivity rate
  • FIFO at distributors

4.     People development

  • Work with DSR’s on a planned itinerary to ensure proper execution of activities and train them in selling & merchandising
  • Provide necessary information to management to improve operational efficiency
  • Implement Field Sales coaching to enhance DSR/NR Sales Competency to achieve their goals of Career path, Development plan.
  • Use Coaching & Feedback to support DSR/NR to maximize their KPIs assignment to achieve the peak performance

5.     Resolving Customer Complaints

  • Quick resolution of customer complaints to enhance customer loyalty.
  • Sales supervisors have a duty to address customer complaints related to product or service sales.

6.     Administration and reporting

  • Accurately operate DMS to ensure sales reports on the performance of various products.
  • Provide a daily/weekly/monthly reports as specified
  • Report all competitor activities, products, new products, prices, trading terms and any competitor changes that effect the business.
  • Report on suggested improvements to RSM for approval

To apply for this role, please contact Phuc Nguyen from Fonterra Vietnam at


Trade Marketing Executive

Role Purpose

Business Unit description: Fonterra Brand Vietnam - To be the most trusted source of dairy in the world 

Team fit : Trade Marketing 

Role purpose and responsibility:

  • To assist Trade Marketing Manager in developing, monitoring and evaluating implementation of trade marketing activities under General Trade & Modern Trade channel in the market.
  • To work closely with external parties and regions on logistics arrangement for fully supporting trade marketing activities implementation.To assist Sales team in monitoring and controlling trade spend budget and other Trade administration works.    

Role accountabilities

  • Assist in developing, monitoring and evaluating general & modern trade marketing activities
  • Support logistics arrangement in activities implementation
  • Assist Sales team in monitoring and controlling trade spend budget
  • Assist in team administration works
  • Assist Line Manager in standardizing communication process with regional sales team during implementing trade marketing activities.


  • Ensure all in-store marketing initiatives are properly implemented and thoroughly analysed
  • Work with below the line (BTL) suppliers to ensure proper execution and on time delivery of in store stands and branding material
  • Allocate & supervise distribution of all point of sales material to the sales teams in coordination with both the marketing and Sales team
  • Coordinate with the sales teams the proper implementation of floor display stands and other branding material as outlined by suppliers and/or the marketing
  • Ensure consistency in the implementation of branding across markets in coordination with both the marketing and the sales teams
  • Visit outlets to follow up on the implementation of branding initiatives
  • Prepare relevant briefs to the sales teams, trade and promoters communicating activity objectives
  • Secure and train promoters to ensure that they fully adhere to the messaging and mode of interaction with Shopper
  • Follow up with the promoters and sales teams during periods of in store activities to ensure proper activity execution and adherence to the agreed activity schedule
  • Conduct and analyse Retailer & Shopper insight  to turn into action
  • Analyze and prepare comprehensive reports covering in-store branding
  • Ensure proper implementation of planograms in coordination with the sales team
  • Leverage technical solutions provided by management to ensure efficiency and effectiveness in communicating with the sales and marketing teams
  • Monitor competitors activities and prepare reports based on market visits and feedback from the sales teams 

To apply for this role, please contact Phuc Nguyen from Fonterra Vietnam at

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