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Our Community

We’re focused on improving the long-term wellbeing of our farmers and communities by returning the most value from every drop of milk for our farmers, providing positive livelihoods for our people and investing in the future of our communities. 

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Learning and development.

Learning and development activities are important for building the capabilities of our people and helping us achieve our ambition.


Diversity and inclusion.

With diverse and inclusive teams, we can think differently about how to do things better, smarter and faster, and anticipate the needs of our diverse customers and communities. 


Closing our gender pay gap.

In New Zealand we have halved the gender pay gap from 4% to 2%.


Safe home audits.

Each year we run a global programme of comprehensive Safe Home Assurance Audits in addition to self-assessments performed locally.


On-farm health and safety.

We are active members of the Agricultural Leaders Health and Safety Action Group and working with other organisations, including Worksafe New Zealand and DairyNZ, we are seeking ways to help reduce the risk of injury.


Helping local community initiatives.

Our concern for health and safety extends to the wider community. Through our Fonterra Grass Roots fund we provide financial support for local initiatives that help make communities safer.


Human rights due diligence.

Human Rights ʼdue diligenceʼ is a process to identify and prioritise actual and potential human rights issues in an organisationʼs direct and indirect sphere of influence. For Fonterra, this is an important step in developing our understanding of our potential impacts so we can implement policies or actions to address them.


Addressing bullying.

At Fonterra, we believe that everyone has the right to work in a safe environment free from any form of bullying or harassment. We do not tolerate these harmful behaviours in our workplace and are taking steps to speak up, stand together and stop them from occurring.


Vendor assessments.

As a socially responsible organisation, we are committed to providing meaningful work and income in emerging markets, while also encouraging our suppliers to continually improve labour practices.


Palm products.

The production of palm oil and palm by-products, primarily in Malaysia and Indonesia, are associated with a number of environmental and social issues. We, therefore, have a specific focus on this area.


Payment terms.

This year, we reviewed the situation and adjusted the standard payment term for all small New Zealand and Australian businesses. From August 2018, all small businesses in these countries are paid on the 20th of the month following the invoice date.

Fonterra’s contribution to the SDGs from a community perspective.

No poverty

  • Create positive employment opportunities along our value chain (1.2)

 Zero hunger

  • Share our dairy expertise with small-scale producers (2.3)

Gender equality

  • Share our dairy expertise with female small-scale producers (5.5)
  • Ensure equal participation and opportunity for women in our workforce (5.5)

Decent work and economic growth

  • Provide positive and inclusive employment for all groups. (8.5)
  • Address labour and human rights issues in our supply chain (8.7, 8.8)
  • Provide a safe and secure working environment (8.8)

View the full Sustainability Report 2018

The Report was prepared using the internationally recognised Global Reporting Initiative (GRI) Standards and has been independently assured.