Got a question?

Please find some commonly asked questions below

 

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What is Open Gates about?

There's an important conversation happening about the health of New Zealand's waterways. We care about the problem and want to share what we're doing to help fix it.  We thought the easiest way to show everyone what we've been doing would be to invite them to come and see it for themselves.  It's also a great opportunity to have a fun day on the farm and see where your milk comes from.

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Start of What are we doing to care for New Zealand’s waterways? Accordion Item
What are we doing to care for New Zealand’s waterways?

There's an important conversation happening about the health of New Zealand's waterways.  We care about the problem and want to share what we're doing to help fix it. Find out more here.  

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Start of When is Open Gates? Accordion Item
When is Open Gates?

Sunday November 11 from 11am - 3pm.  You're welcome to come any time during this period, but please note last entry will be at 2.15pm.  

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Start of Where are the Open Gates farms located? Accordion Item
Where are the Open Gates farms located?

The farms are located all around New Zealand.  Find a farm near you here

You can find the physical farm address on your ticket that will be emailed to you with your booking confirmation. 

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Start of What happens on the day? Accordion Item
What happens on the day?

You can choose whether you want to walk around the farm by yourself or join one of the regular farmer-led tours. This is a great opportunity to find out what really happens on farm and to have a chat to our farmers. We have some fun activities for the kids as well – from discovering where milk really comes from, to seeing the technology inside one of our milk tankers, plus games and gumboot throwing. At the end of the tour there will be free Fonterra product for people to enjoy, including a special ice cream flavour created just for Open Gates, as well as Mainland cheese and Anchor Uno yoghurts.

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Start of Why can’t I come to Open Gates if I’ve been to an overseas farm or near sick animals? Accordion Item
Why can’t I come to Open Gates if I’ve been to an overseas farm or near sick animals?

In order to protect our farms and the animals on them, please don’t come to Open Gates if you’ve been on an overseas farm or been in close contact with a sick animal during the period from November 1 – November 11.  This is to prevent the spread of disease.  

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Start of Will we see cows being milked? Accordion Item
Will we see cows being milked?

Most farms are holding a milking demonstration on the day. The timing of this will vary by farm, but in most cases it will be later in the open day (probably after 2pm).  You can check what time milking will be at the farm you're visiting on arrival.

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Start of What should I wear on the day? Accordion Item
What should I wear on the day?

You must wear closed toe shoes in order to enter the farm. Sorry, no jandals or sandals are to be worn. Gumboots are ideal, but not necessary.  Also make sure you've got sunblock or a rain coat, depending on the weather.

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Start of Can I buy food at Open Gates? Accordion Item
Can I buy food at Open Gates?

If you do want to have lunch at the farm we suggest you bring a picnic. All farms will have free samples of Fonterra products for you to try. Some farms are also having sausage sizzles and coffee carts, so do bring some cash in case you want to buy something.

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Start of Can I bring a picnic? Accordion Item
Can I bring a picnic?

You're welcome to bring a picnic to Open Gates.  

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Start of How much does it cost? Accordion Item
How much does it cost?

Open Gates is a free event.  All farms will have free product tastings and some farms may also have coffee carts and sausage sizzles to fundraise for local community projects, so bring a few coins for them.  

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Start of Do I need to pre-register? Accordion Item
Do I need to pre-register?

Yes, entry is by ticket only.

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Start of Where do I go for my free tickets? Accordion Item
Where do I go for my free tickets?
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Start of Do I need to register for everyone in my group attending? Accordion Item
Do I need to register for everyone in my group attending?

You need to book a ticket for every member of your group who will be visiting the farm.

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Start of Do I need to bring my ticket? Accordion Item
Do I need to bring my ticket?

Yes you do need to bring your ticket.  A copy on your phone is fine.  If you do forget it, don't panic - we can look up your ticket on the day.

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Start of Can I change which farm I’m registered to attend? Accordion Item
Can I change which farm I’m registered to attend?

Please call iTicket on 0508 iTICKET (484-253), they will be able to do this for you. If you are unsure you are also welcome to email us at opengates@fonterra.com.

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Start of What if I can’t find the farm? Accordion Item
What if I can’t find the farm?

You can find the physical farm address on your ticket that will be emailed to you with your booking confirmation. There will be plenty of signage on the road so you shouldn't have any trouble finding the farm.  However if you are having a problem please call 0800 OPEN GATES (0800 6736 42837).

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Start of What if I can’t make it on the day? Accordion Item
What if I can’t make it on the day?

If your plans have changed please call 0508 iTICKET (484-253) 

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Start of What happens if the weather is bad? Accordion Item
What happens if the weather is bad?

We’re planning to go ahead rain or shine. However, if we do need to cancel we’ll post a note on our website and email and text all ticketholders that we have the correct contact details for.

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Start of How will I know if the day has been cancelled? Accordion Item
How will I know if the day has been cancelled?

In the event of cancellation there will be a note on our website. We will also contact all ticketholders, that we have the correct contact details for, via email and text message.

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Start of Would an Open Gates farm visit be recommended for my school? Accordion Item
Would an Open Gates farm visit be recommended for my school?

Unfortunately we can't accomodate school groups. Please also note that one adult is required for every three children for supervision purposes.  

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Start of What about Mycoplasma bovis? Accordion Item
What about Mycoplasma bovis?

The main risk of spreading Mycoplasma bovis is through animal to animal contact.  To minimise any risk of the disease being spread during Open Gates we're making sure people don't touch any cows or calves.  All visitors will also need to walk through a disinfectant footbath on entry and exit from the farm.  Read more on Mycoplasma bovis here

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Start of Will there be parking available? Accordion Item
Will there be parking available?

There will be plenty of parking available at the farm on the day.

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Start of Am I allowed to bring my dog? Accordion Item
Am I allowed to bring my dog?

Sorry, no dogs or other animals are allowed onto the farm. This includes dogs staying in cars.

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Start of Will there be pram access? Accordion Item
Will there be pram access?

As this is a working farm there will be no pram access on the day.

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Start of Will there be wheel chair access? Accordion Item
Will there be wheel chair access?

As this is a working farm there will be no specific wheel chair access. However we'll do everything we can to accomodate you. If you have special needs and are considering booking, drop us an email at opengates@fonterra.com and we'll be able to talk you through access to that farm.

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Start of Will there be more Open Gates events this year? Accordion Item
Will there be more Open Gates events this year?

These are our only Open Gates events for 2018.  

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Can't find what you're looking for? Get in touch with us for more information.

Email: opengates@fonterra.com
Ph: 0800 OPEN GATES (0800 6736 42837)

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