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Got a Question?

Please find some commonly asked questions below

What is Open Gates about?

There's an important conversation happening about the health of New Zealand's waterways. We care about the problem and want to share what we're doing to help fix it.  We thought the easiest way to show everyone what we've been doing would be to invite them to come and see it for themselves.  It's also a great opportunity to have a fun day on the farm and see where your milk comes from.

What are we doing to care for New Zealand’s waterways?

There's an important conversation happening about the health of New Zealand's waterways.  We care about the problem and want to share what we're doing to help fix it. Find out more here.  

When is Open Gates?

Sunday November 10 from 11am - 3pm. You're welcome to come any time during this period, but please note last entry will be at 2.15pm. 

Where are the Open Gates farms located?

The farms are located all around New Zealand.  Find a farm near you here

You can find the physical farm address on your ticket that will be emailed to you with your booking confirmation. 

What happens on the day?

You can choose whether you want to walk around the farm by yourself or join one of the regular farmer-led tours. This is a great opportunity to find out what really happens on farm and to have a chat to our farmers. We have some fun activities for the kids as well – from discovering where milk really comes from, to seeing the technology inside one of our milk tankers, plus games and gumboot throwing. At the end of the tour there will be some free Fonterra product for people to enjoy.

Why can’t I come to Open Gates if I’ve been to an overseas farm or near sick animals?

In order to protect our farms and the animals on them, please don’t come to Open Gates if you’ve been on an overseas farm or been in close contact with a sick animal during the period from November 1 – November 11.  This is to prevent the spread of disease.  

Will we see cows being milked?

Most farms are holding a milking demonstration on the day. The timing of this will vary by farm, but in most cases it will be later in the open day (probably after 2pm).  You can check what time milking will be at the farm you're visiting on arrival.

What should I wear on the day?

You must wear closed toe shoes in order to enter the farm. Sorry, no jandals or sandals are to be worn. Gumboots are ideal, but not necessary.  Also make sure you've got sunblock or a rain coat, depending on the weather.

Can I buy food at Open Gates?

If you do want to have lunch at the farm we suggest you bring a picnic. All farms will have free samples of Fonterra products for you to try. Some farms are also having sausage sizzles and coffee carts, so do bring some cash in case you want to buy something.

Can I bring a picnic?

You're welcome to bring a picnic to Open Gates.  

How much does it cost?

Open Gates is a free event.  All farms will have free product tastings and some farms may also have coffee carts and sausage sizzles to fundraise for local community projects, so bring a few coins for them.  

Do I need to pre-register?

Yes, entry is by ticket only.

Where do I go for my free tickets?
Do I need to register for everyone in my group attending?

You need to book a ticket for every member of your group who will be visiting the farm.

Do I need to bring my ticket?

Yes you do need to bring your ticket.  A copy on your phone is fine.  If you do forget it, don't panic - we can look up your ticket on the day.

Can I change which farm I’m registered to attend?

You can cancel your ticket on Eventbrite and rebook for another farm. If you are unsure please email us at opengates@fonterra.com

What if I can’t find the farm?

You can find the physical farm address on your ticket that will be emailed to you with your booking confirmation. There will be plenty of signage on the road so you shouldn't have any trouble finding the farm.  However if you are having a problem please email opengates@fonterra.com.

What if I can’t make it on the day?

If your plans have changed please email opengates@fonterra.com

How will I know if the day has been cancelled?

In the event of cancellation there will be a note on our website. We will also contact all ticketholders, that we have the correct contact details for, via email and text message.

Would an Open Gates farm visit be recommended for my school?

Unfortunately we can't accomodate school groups. Please also note that one adult is required for every three children for supervision purposes.  

What about Mycoplasma bovis?

The main risk of spreading Mycoplasma bovis is through animal to animal contact.  To minimise any risk of the disease being spread during Open Gates we're making sure people don't touch any cows or calves.  All visitors will also need to walk through a disinfectant footbath on entry and exit from the farm.  Read more on Mycoplasma bovis here

Will there be parking available?

There will be plenty of parking available at the farm on the day.

Am I allowed to bring my dog?

Sorry, no dogs or other animals are allowed onto the farm. This includes dogs staying in cars.

Will there be pram access?

As this is a working farm there will be no pram access on the day.

Will there be wheel chair access?

As this is a working farm there will be no specific wheel chair access. However we'll do everything we can to accomodate you. If you have special needs and are considering booking, drop us an email at opengates@fonterra.com and we'll be able to talk you through access to that farm.

Will there be more Open Gates events this year?

This will be our final Open Gates events for this year.


Can't find what you're looking for? Get in touch with us for more information.

Email: opengates@fonterra.com

Find an Open Gates farm near you

Save the date, Sunday 10 November 2019 for this years Open Gates on farm day.

Book now