November 09, 2017

Meet Dolly Fagen

Manager of Supply Store, Fonterra HQ, Auckland.

One of the many who contribute to dairy loved around the world.

Dolly is one of the many who help make dairy that’s loved all around the world. Keep an eye out for her in our video stories here on Fonterra.com over the coming weeks.

Originally from Ireland, Dolly has worked at the café and store in Fonterra’s head office in Auckland for one year, serving Fonterra’s own milk and products to staff and farmers alike.


Do you remember your first day at work?

My first day was in October 2016 and it was hectic. I really like knowing everyone, knowing their names, what they drink, so I came here and knew nobody. It was really full on!

Have you met any memorable characters in your time here?

It’s always great when the farmers come through – they’re hard-case and full of stories about how they bashed their toe on the side of the bed trying to get out to milk the cows that morning and that kind of thing.

They’re always really interested in what we’re doing, how the milk is going and how I find it to work with when making coffee, that sort of thing.  There’s a really strong connection between what they do on the farm and what I do here.

They also go gangbusters in our store – I always make sure we’re well-stocked when I know a group is coming through.

Whose milk is better – New Zealand or Ireland’s?

Our milk here in New Zealand, for sure. It’s much creamier and richer.

How long have you been in New Zealand and how do you find the kiwi attitude?

I arrived here in March 2010, after spending two years in Australia traveling with my sister. It was a bit of an ‘on a whim’ type trip.  We kind of just jumped on a plane to Australia in 2008 and then when my visa was running out in Australia, I decided to see what things were like across the ditch – and here I am, still here, nearly seven years later!

I love how laid back everyone is.  It doesn’t matter who you are, everyone is very chilled. I think that’s why I’m still here!

Are you a tea or a coffee person?

Funnily enough, I don’t drink coffee at all!  Definitely more a tea person with a bit of milk in it.  It’s pretty funny really, I spend all day making coffees but I don’t drink it, but I’m busy enough so I must be making it right!