What we stand for
The dairy industry is built from the ground up, and we are committed to making a positive difference to our people, our farmers, our customers, our communities and environments where we operate.
At Fonterra, food safety and quality is everyone’s responsibility, from our farms all the way to our customers and consumers around the world.
Our Food Safety and Quality System ensures that, wherever we’re located in the world, we have a clear, consistent framework to deliver safe, quality products and services.
Our Food Safety and Quality System is made up of four key components:
- Our Food Safety Policy
- Our Business Unit Requirements
- Our Partner Requirements
- Our Food Safety and Quality Behaviours
Our purpose is to be the world’s most trusted source of dairy nutrition by achieving uncompromising standards of Food Safety and Quality.
This commitment extends through every step of our supply chain – from our farming families right through to consumers’ homes in more than 100 countries
Wherever we’re located in the world, we have a clear, consistent system to ensure we deliver the highest quality products and services. We leave nothing to chance.
We trace our products.
Over the next three years, we’re connecting our global network to ensure every part of our business generates electronic traceability data, allowing us to see a product’s history, location, and current status.
We have stringent processes.
Our farmer families are committed to the highest standards of quality control through the implementation of on-farm food safety programs. They are subject to regular testing as well as independent farm food safety and quality assurance assessments.
A sample is taken from every collection of milk and is tested by an independent provider, Dairy Technical Services, while the Australian Milk Residue Analysis (AMRA) Survey carries out random raw milk monitoring.
In fact, we undertake more than 1.5 million quality tests every year and continue to find innovative ways to further enhance our world-class systems.
Before our food is exported, we also carry out a range of quality assessments specific to the destination country.
Our shipping containers are cleaned, inspected and tested before being packed and security sealed to ensure our products remain safe on their journey.
We uphold high quality and food safety standards.
Fonterra’s Food Safety and Quality system is designed to ensure safety and quality at every stage, from farm to consumer.
Our commitments to food safety and quality include:
- Food Safety: Produce and supply safe, quality foods.
- Consumer Health: Produce and supply nutritious dairy products.
- Consumer Satisfaction: Aim to consistently satisfy and surpass customer and consumer expectations.