What we stand for

The dairy industry is built from the ground up, and we are committed to making a positive difference to our people, our farmers, our customers, our communities and environments where we operate.

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Covid-19 Australia Information

Our response to the global COVID-19 outbreak is being managed through our robust incident response processes. We have actioned our business continuity plans for our sites, offices and facilities.

At this stage our operations and logistics are largely operating as normal. We can still produce and distribute our dairy products.

The Australian Government considers Fonterra an essential service, which means we can continue to collect our farmers’ milk and make our products.

Our essential people, such as our tanker drivers, operations and supply chain employees, are continuing to work while following the very strict guidance from the government to protect themselves and the community from COVID-19.

We take our responsibility as an essential business providing dairy nutrition during this challenging time seriously. We are taking precautions to ensure the health and wellbeing of our people, our farmers and our community during this time.

For any enquiries please follow the guidance below.

Our farmers

As Fonterra is considered an essential service, our farmers will continue as usual and we will keep collecting their milk.

Customers

Existing customers, please contact your Account Manager for any questions you may have.

If you haven’t previously purchased product from Fonterra but would like to do so, please use the following links to get in touch with our Sales teams:

For dairy ingredients and solutions please contact NZMP

For foodservice please contact Anchor Food Professionals

For consumer enquiries, please contact ConsumerRelations.Australia@fonterra.com

Vendors

Please contact vendor.submissions@fonterra.com.

Frequently asked questions

Is Fonterra still operating?

Yes, food production and supply chain are considered an essential service by the Australian Government and will not be affected by coronavirus shutdowns.

 

Our factories and supply chain are continuing to run as usual, and we’re focused on keeping it this way. Our factories will stay open, tankers will collect milk and our distribution centres will be running, making sure our dairy continues to get to people.

 

We made the decision to close all our Australian offices and for our people to work from home.

Can I still visit a Fonterra site or office?

No, visits to any Fonterra site or office are currently restricted. If you are a vendor, please contact the site directly.

What are you doing to keep your employees safe?

The health and safety of our people is essential so we can continue to provide food and nutrition. We have put in place a number of precautions to keep our employees safe, which include social distancing and utilising technology to carry out meetings or conversations that would usually happen face-to-face.

 

Those who fall into a high-risk health category, such as those aged over 70, those with compromised immune systems or underlying health conditions, are not required to come into work.

 

Specific sites have put in place more targeted guidance around their requirements, which may include alternative working arrangements to ensure that the chances of transmission of COVID-19 is minimised. This includes additional site access restrictions and changes to shift arrangements.